Performed by Arthur Andersen LLP
Funding Support Provided by the National Association of Chain Drug Stores Education Foundation
November 1999
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Arthur Andersen LLP conducted the Pharmacy Activity Cost and Productivity Studyduring July-August, 1999, pursuant to a grant from the NACDS Education Foundation with major support from McKessonHBOC.
Executive Summary
Overview of Project Approach
Summary of Results - Activity Analysis
Time Spent By Pharmacy Personnel (All Positions), By Weighted Average %
Time Spent By Pharmacy Personnel (Per Positions), By Weighted Average %
Average Annual Pharmacy Labor Cost Per Pharmacy
Average Annual Pharmacy Labor Cost Per Prescription
Primary Drivers of Cost, By Activity
Comparison of Activity Analysis and On-Site Time Studies Performed By Arthur Andersen
Summary of Results - Key Productivity Issues
Observations and Opportunities