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Pharmacy Activity Cost and Productivity Study

Performed by Arthur Andersen LLP
Funding Support Provided by the National Association of Chain Drug Stores Education Foundation

November 1999

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Introduction

Arthur Andersen LLP conducted the Pharmacy Activity Cost and Productivity Studyduring July-August, 1999, pursuant to a grant from the NACDS Education Foundation with major support from McKessonHBOC.

Table of Contents

  • Executive Summary
  • Overview of Project Approach
  • Summary of Results - Activity Analysis
  • Time Spent By Pharmacy Personnel (All Positions), By Weighted Average %
  • Time Spent By Pharmacy Personnel (Per Positions), By Weighted Average %
  • Average Annual Pharmacy Labor Cost Per Pharmacy
  • Average Annual Pharmacy Labor Cost Per Prescription
  • Primary Drivers of Cost, By Activity
  • Comparison of Activity Analysis and On-Site Time Studies Performed By Arthur Andersen
  • Summary of Results - Key Productivity Issues
  • Observations and Opportunities